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TQM – Total Quality Management Certificate

Benefits and Learning Objectives

Total quality management (TQM) is a management approach to long-term success through customer satisfaction. Training courses in TQM will teach you how to use a combination of strategy, data, and effective communication to integrate quality into all aspects of your organization.

By the end of this workshop participants will be able to:

  • Define key concepts related to total quality management (TQM)
  • Identify the benefits of total quality management (TQM)
  • Identify the steps of total quality management (TQM)
  • Identify the tools of used to measure the output of the process cycle
  • Identify the various facets of benchmarking List the benefits of quality to individuals, organizations, customers, suppliers, and society.
  • Describe key events in the evolution of quality.
  • Identify and describe the key components of total quality management (TQM) and understand how organizations approach TQM deployment.
  • Differentiate between the TQM philosophies of six quality experts and two quality approaches: Six Sigma and the Baldrige program.
  • Know the role of process management in TQM and the interrelationship of processes and systems.
  • Recognize how basic quality tools can be used to help improve processes.
  • Define different quality concepts related to quality evolution, TQM, process management, and the basic quality tools.

 

More Deatils About

TQM – Total Quality Management Certificate

  • Managers involved in Strategic decision making,
  • Senior Executives, Production & Quality Managers,
  • Department heads, Unit heads, and CEOs
  • Financial/business analyst
  • Commodity manager
  • Project manager
  • Quality manager
  • Business development manager
  • Manufacturing process engineer
  • Continuous improvement director
  • Business managers or consultants
  • Project manager/Program Manager
  • Director or VP of operations
  • CEO, CFO, CTO

 

Evolution of TQM

  • Historical development
  • Definitions of quality
  • Understanding TQM
  • The Quality Management System
  • The Quality Movement
  • TQM concept and system
  • The Cost of Quality (COQ)

TQM tools and Techniques

  • Seven Tools of Quality
  • New Seven Tools – Management Tools
  • Statistical Quality Control
  • Taguchi methods
  • Quality Function Deployment
  • Quality Circles
  • Just in Time (JIT)

TQM principles and strategies

  • Customer focus including an overview of Kano model
  • Process Improvement and Total Involvement
  • Quality Management strategies

The quality movement

  • Contributions of quality gurus (Shewart, Deming, Juran, Crosby, Ishikawa and Taguchi)
  • Zero Defects
  • Kaizen System
  • Poka Yoke (Shingo)

Implementing TQM

  • Managing key processes, steps in process improvement
  • Measuring process improvements, and performance measures
  • Benchmarking for TQM
  • Quality Management Systems – ISO series
  • Global Quality and International Quality awards – Baldridge, Deming Prize, others

Duration: 14 Hours / 2 Days

Frequently Asked Questions

Use customer data to build great and solid product experiences that convert.

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Content-focused grid designs, unique social elements, post-sharing function, author exposure, sticky newsletter.
Content-focused grid designs, unique social elements, post-sharing function, author exposure, sticky newsletter.
Content-focused grid designs, unique social elements, post-sharing function, author exposure, sticky newsletter.
Content-focused grid designs, unique social elements, post-sharing function, author exposure, sticky newsletter.
Content-focused grid designs, unique social elements, post-sharing function, author exposure, sticky newsletter.
Content-focused grid designs, unique social elements, post-sharing function, author exposure, sticky newsletter.

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